Refund policy

OUR RETURN POLICY

We hope you love your Goldie, but we understand that sometimes things just don’t work out.

Goldie Co. accepts returns and exchanges on unused, unworn, unwashed, and undamaged items within 14 days of delivery. Items must be returned in their original condition with all tags and packaging intact.

At checkout, Goldie Co. offers Redo, which provides return coverage and package protection for a small additional fee. If you purchased Redo with your order, eligible returns and exchanges can be made through the Redo return portal with covered return shipping.

If you opted out of Redo at checkout, you may still request an eligible return or exchange through our return portal, but you will be responsible for the cost of return shipping.

Once your return is received and inspected, eligible returns may be refunded to your original payment method, exchanged, or issued as store credit, depending on the option selected. Original shipping costs are non-refundable.

Because Goldie bags are made in small batches and limited quantities, we cannot guarantee that the same style or print will be available for an exchange.

SALE ITEMS

All sale and discounted items are final sale and are not eligible for returns, refunds, exchanges, or store credit.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please submit a request through our return portal within 5 days of delivery so we can make it right.

PLEASE NOTE

Returns requested after the 14-day return window will not be accepted. Items that have been used, worn, washed, damaged after delivery, altered, or otherwise returned in a condition different from how they were received are not eligible for return.

Gift cards are final sale and cannot be returned or exchanged.

If you have any questions about your return, please contact us at support@goldieco.com or view your returns portal